Refund Policy

We provide replacements for items that come damaged or have manufacturing flaws because we stand by the quality of our products. Regretfully, there are no other grounds for which we provide refunds. Within seven days of delivery, if the product is damaged or has a manufacturing flaw, please get in touch with us and we’ll make arrangements for a replacement to be shipped to you.

Please send clear photos of the damaged or faulty merchandise and your order information to start the replacement process. As soon as we confirm the problem, we will send you a replacement item right away at no extra charge.

Please be aware that replacements are only available in the event of manufacturing defects or damage, and that requests for replacements must be made within the allotted seven days. We are grateful for your comprehension.

Privacy Policy

 This privacy statement explains how themedalhanger.com (the “Site”) collects, uses, and shares your personal information when you visit or make a purchase.

We automatically gather certain information about your device when you visit the Site. This information includes the web browser you are using, your IP address, the time zone you are in, and some of the cookies you have placed on your device. In addition, we track information on the specific web pages or goods you visit, the websites or search phrases that led you to the site, and your interactions with the site as you navigate it. We term this data that is automatically gathered “Device Information.”

The following technologies are used by us to gather Device Information:

“Cookies” are little data files that are stored on your computer or device and frequently contain a unique, anonymous identification.

– “Log files” capture information such as your IP address, browser type, ISP, referring/exit pages, and date/time stamps in addition to tracking actions taken on the site.

– Electronic files called “web beacons,” “tags,” and “pixels” are utilized to track how you navigate the website.

In addition, we get some information from you when you attempt to make a purchase on the Site, including your phone number, email address, billing address, shipping address, and payment details (including credit card numbers). This data is what we call “Order Information.”

In this privacy policy, we refer to both Device Information and Order Information as “Personal Information.”

Do Not Track

Please be aware that when we get a Do Not Track signal from your browser, we do not change the data collecting and usage practices on our site.

Data retention

We will keep your Order Information for our records after you place an order on the Site, unless and until you request that we remove it.

Modifications

This privacy statement may be updated periodically by us for operational, legal, or regulatory purposes, or to reflect modifications to our practices, among other reasons.

Shipping Policy

Shipping Policy: Since we sell customized products, orders are dispatched within 5-10 business days. Orders placed over the weekends are usually processed on Mondays. 

“We have 2 different types of dispatching methods.

1. Standard medal hangers – We dispatch in 1 day.
2. Personalized medal hangers – Since we sell customized products, orders are dispatched within 7-8 business days.

Orders placed over the weekends are usually processed on Mondays.”

It will take a maximum of 10-15 business days for your order to reach you from the time it is placed. Once dispatched, you will receive a tracking number from our end.

We offer free shipping on orders over INR 1,999. You can avail of standard shipping & Express shipping while checkout.

For further enquires related to shipping and return policies, please write to us at info themedalhangers@gmail.com